It used to be that the only way for customers to connect with companies was by picking up a phone and staying on hold for long periods of time in the hopes that a human would pick up on the other side and answer a simple question. Times have certainly changed and customers are more demanding than ever. In addition to using phone, email and chat as support tools, customers are using social media such as Twitter to voice their opinions with other customer and connect with enterprises. Of course, this communication may be one of elation, or frustration. Regardless, companies today must be ready to connect with their customers and respond quickly, clearly and successfully with customers.
Conzalta has partnered with Salesforce.com to provide the world’s leading Cloud based customer service application and processes to help bridge the divide between companies and their customers by implementing the right processes and technologies for your company.
Contact us today to discuss how we can help you connect with your customers like never before.